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| Main Author: | |
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| Format: | Recurso educativo Open Access |
| Language: | en |
| Published: |
1990
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| Subjects: | |
| Online Access: | https://eric.ed.gov/?id=EJ413651 |
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| _version_ | 1867181219233398785 |
|---|---|
| author | Sandore, Beth |
| author_facet | Sandore, Beth Sandore, Beth |
| collection | Education Resources Information Center |
| contents | Online Searching: What Measure Satisfaction? Sandore, Beth Library Services Online Searching Public Libraries Questionnaires Reference Services Relevance (Information Retrieval) Research Needs Telephone Surveys Use Studies User Needs (Information) User Satisfaction (Information) Describes study conducted at Chicago Public Library's Computer-Assisted Reference Center (CARC) that examined patron's evaluations of their online searches and the search service provided. The relationship between user satisfaction and relevance, precision, and recall is highlighted, and suggestions for future research are offered. (40 references) (LRW) |
| format | Recurso educativo Open Access |
| id | eric_EJ413651 |
| institution | ERIC Institute of Education Sciences |
| language | en |
| publishDate | 1990 |
| record_format | eric |
| spellingShingle | Online Searching: What Measure Satisfaction? Sandore, Beth Library Services Online Searching Public Libraries Questionnaires Reference Services Relevance (Information Retrieval) Research Needs Telephone Surveys Use Studies User Needs (Information) User Satisfaction (Information) Online Searching: What Measure Satisfaction? Sandore, Beth Library Services Online Searching Public Libraries Questionnaires Reference Services Relevance (Information Retrieval) Research Needs Telephone Surveys Use Studies User Needs (Information) User Satisfaction (Information) Describes study conducted at Chicago Public Library's Computer-Assisted Reference Center (CARC) that examined patron's evaluations of their online searches and the search service provided. The relationship between user satisfaction and relevance, precision, and recall is highlighted, and suggestions for future research are offered. (40 references) (LRW) |
| title | Online Searching: What Measure Satisfaction? |
| topic | Library Services Online Searching Public Libraries Questionnaires Reference Services Relevance (Information Retrieval) Research Needs Telephone Surveys Use Studies User Needs (Information) User Satisfaction (Information) |
| url | https://eric.ed.gov/?id=EJ413651 |