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| Main Author: | |
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| Format: | Recurso educativo Open Access |
| Language: | en |
| Published: |
1990
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| Subjects: | |
| Online Access: | https://eric.ed.gov/?id=EJ415243 |
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Table of Contents:
- Assertive Management in Libraries. Hulbert, Doris Academic Libraries Administrative Principles Assertiveness Conflict Resolution Higher Education Library Administration Recommends and describes assertive management techniques for dealing with conflicts or problems in libraries: (1) listening to understand problems; (2) stating expectations clearly; (3) focusing attention on the real issue; (4) explaining situational givens; (5) compromising/negotiating when possible; (6) being persistent and patient; (7) giving positive recognition; and (8) offering effective criticism. (15 references) (MES)