Anger in the Library: Defusing Angry Patrons at the Reference Desk (and Elsewhere).

Fuente: ERIC Institute of Education Sciences

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Bibliographic Details
Main Author:	Rubin, Rhea Joyce
Format:	Recurso educativo Open Access
Language:	en
Published:	1990
Subjects:	Anger Antisocial Behavior Guidelines Interpersonal Communication Library Administration Library Personnel Problem Solving Reference Services User Satisfaction (Information) Users (Information)
Online Access:	Acceder al recurso
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Internet

https://eric.ed.gov/?id=EJ421683