Reference Service Effectiveness.
Fuente:
ERIC Institute of Education Sciences
Enregistré dans:
| Auteur principal: | |
|---|---|
| Format: | Recurso educativo Open Access |
| Langue: | en |
| Publié: |
1990
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| Sujets: | |
| Accès en ligne: | |
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| _version_ | 1867181192215789568 |
|---|---|
| author | Whitlatch, Jo Bell |
| author_facet | Whitlatch, Jo Bell Whitlatch, Jo Bell |
| collection | Education Resources Information Center |
| contents | Reference Service Effectiveness. Whitlatch, Jo Bell Academic Libraries Higher Education Library Services Literature Reviews Models Predictor Variables Reference Services User Satisfaction (Information) Reviews theory and research findings concerning service organizations, develops a model of the library reference process, and summarizes the results of a partial test of the model in five academic libraries in northern California. The roles of clients and service providers are explored, and variables that influence service outcomes are discussed. (46 references) (LRW) |
| format | Recurso educativo Open Access |
| id | eric_EJ421700 |
| institution | ERIC Institute of Education Sciences |
| language | en |
| publishDate | 1990 |
| record_format | eric |
| spellingShingle | Reference Service Effectiveness. Whitlatch, Jo Bell Academic Libraries Higher Education Library Services Literature Reviews Models Predictor Variables Reference Services User Satisfaction (Information) Reference Service Effectiveness. Whitlatch, Jo Bell Academic Libraries Higher Education Library Services Literature Reviews Models Predictor Variables Reference Services User Satisfaction (Information) Reviews theory and research findings concerning service organizations, develops a model of the library reference process, and summarizes the results of a partial test of the model in five academic libraries in northern California. The roles of clients and service providers are explored, and variables that influence service outcomes are discussed. (46 references) (LRW) |
| title | Reference Service Effectiveness. |
| topic | Academic Libraries Higher Education Library Services Literature Reviews Models Predictor Variables Reference Services User Satisfaction (Information) |
| url | https://eric.ed.gov/?id=EJ421700 |