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| Main Author: | |
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| Format: | Recurso educativo Open Access |
| Language: | en |
| Published: |
1990
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| Subjects: | |
| Online Access: | https://eric.ed.gov/?id=EJ421700 |
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Table of Contents:
- Reference Service Effectiveness. Whitlatch, Jo Bell Academic Libraries Higher Education Library Services Literature Reviews Models Predictor Variables Reference Services User Satisfaction (Information) Reviews theory and research findings concerning service organizations, develops a model of the library reference process, and summarizes the results of a partial test of the model in five academic libraries in northern California. The roles of clients and service providers are explored, and variables that influence service outcomes are discussed. (46 references) (LRW)