Evaluating End-User Services: Success or Satisfaction?
Fuente:
ERIC Institute of Education Sciences
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| Main Author: | |
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| Format: | Recurso educativo Open Access |
| Language: | en |
| Published: |
1991
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| _version_ | 1867181549947977728 |
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| author | Ankeny, Melvon L. |
| author_facet | Ankeny, Melvon L. Ankeny, Melvon L. |
| collection | Education Resources Information Center |
| contents | Evaluating End-User Services: Success or Satisfaction? Ankeny, Melvon L. Comparative Analysis Databases Evaluation Methods Library Surveys Literature Reviews Online Searching Problems Questionnaires Research Needs Success Use Studies User Satisfaction (Information) Users (Information) Discusses enduser searching of online databases and describes a study conducted at Ohio State University that compared two methods of assessing the success of enduser searches. Reasons for dissatisfaction are discussed, problems with online searches are examined, possible solutions are described, and further research is suggested. (20 references) (LRW) |
| format | Recurso educativo Open Access |
| id | eric_EJ421738 |
| institution | ERIC Institute of Education Sciences |
| language | en |
| publishDate | 1991 |
| record_format | eric |
| spellingShingle | Evaluating End-User Services: Success or Satisfaction? Ankeny, Melvon L. Comparative Analysis Databases Evaluation Methods Library Surveys Literature Reviews Online Searching Problems Questionnaires Research Needs Success Use Studies User Satisfaction (Information) Users (Information) Evaluating End-User Services: Success or Satisfaction? Ankeny, Melvon L. Comparative Analysis Databases Evaluation Methods Library Surveys Literature Reviews Online Searching Problems Questionnaires Research Needs Success Use Studies User Satisfaction (Information) Users (Information) Discusses enduser searching of online databases and describes a study conducted at Ohio State University that compared two methods of assessing the success of enduser searches. Reasons for dissatisfaction are discussed, problems with online searches are examined, possible solutions are described, and further research is suggested. (20 references) (LRW) |
| title | Evaluating End-User Services: Success or Satisfaction? |
| topic | Comparative Analysis Databases Evaluation Methods Library Surveys Literature Reviews Online Searching Problems Questionnaires Research Needs Success Use Studies User Satisfaction (Information) Users (Information) |
| url | https://eric.ed.gov/?id=EJ421738 |