Kleiner, J. P. (1991). Ensuring Quality Reference Desk Service: The Introduction of a Peer Process.
Chicago Style (17th ed.) CitationKleiner, Jane P. Ensuring Quality Reference Desk Service: The Introduction of a Peer Process. 1991.
MLA (9th ed.) CitationKleiner, Jane P. Ensuring Quality Reference Desk Service: The Introduction of a Peer Process. 1991.
Warning: These citations may not always be 100% accurate.