Salvato in:
| Autore principale: | |
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| Natura: | Recurso educativo Open Access |
| Lingua: | en |
| Pubblicazione: |
1991
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| Soggetti: | |
| Accesso online: | https://eric.ed.gov/?id=EJ426079 |
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Sommario:
- Improving Business Services through the Use of Focus Groups. Baker, Sharon L. Business Interviews Library Services Public Libraries Research Methodology Time Management Use Studies User Needs (Information) User Satisfaction (Information) Describes the use of focus group interviews by the Iowa City Public Library to determine how the libraries' business services were being used and how they could be improved. Analysis of group suggestions highlights lack of knowledge about library services, differing degrees of perceived ease of use and motivation, and time constraints. (22 references) (LRW)