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| Main Authors: | , |
|---|---|
| Format: | Recurso educativo Open Access |
| Language: | en |
| Published: |
1991
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| Subjects: | |
| Online Access: | https://eric.ed.gov/?id=EJ430214 |
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Table of Contents:
- Finding the Real Information Need: An Evaluation of Reference Negotiation Skills. Ricks, Thomas And Others Librarians Library Services Nonverbal Communication Public Libraries Questionnaires Reference Services User Needs (Information) Verbal Communication Discussion of reference question negotiation by librarians focuses on a study at the Orem (Utah) Public Library that was conducted to determine how frequently the reference staff negotiated questions, how frequently negotiated questions received correct answers, and what verbal and nonverbal communication skills led to correct answers. (five references) (LRW)