Citazione Stile APA (7a Edizione)

Smith, N. M., & Adams, I. (1991). Using Active Listening to Deal with Patron Problems.

Citazione stile Chigago Style (17a edizione)

Smith, Nathan M., e Irene Adams. Using Active Listening to Deal with Patron Problems. 1991.

Citatione MLA (9a ed.)

Smith, Nathan M., e Irene Adams. Using Active Listening to Deal with Patron Problems. 1991.