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| Main Authors: | , |
|---|---|
| Format: | Recurso educativo Open Access |
| Language: | en |
| Published: |
1991
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| Subjects: | |
| Online Access: | https://eric.ed.gov/?id=EJ433242 |
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| _version_ | 1867180951028629505 |
|---|---|
| author | Smith, Nathan M. Adams, Irene |
| author_facet | Smith, Nathan M. Adams, Irene Smith, Nathan M. Adams, Irene |
| collection | Education Resources Information Center |
| contents | Using Active Listening to Deal with Patron Problems. Smith, Nathan M. Adams, Irene Higher Education Interpersonal Competence Library Schools Library Services Listening Skills Reference Services Users (Information) Describes ways that reference librarians can use the skill of active listening to respond to a patron's message that is more emotional than factual. Examples are given from the Brigham Young University (BYU) Library School's interpersonal relations course that compare nonactive listening responses to active listening responses. (two references) (LRW) |
| format | Recurso educativo Open Access |
| id | eric_EJ433242 |
| institution | ERIC Institute of Education Sciences |
| language | en |
| publishDate | 1991 |
| record_format | eric |
| spellingShingle | Using Active Listening to Deal with Patron Problems. Smith, Nathan M. Adams, Irene Higher Education Interpersonal Competence Library Schools Library Services Listening Skills Reference Services Users (Information) Using Active Listening to Deal with Patron Problems. Smith, Nathan M. Adams, Irene Higher Education Interpersonal Competence Library Schools Library Services Listening Skills Reference Services Users (Information) Describes ways that reference librarians can use the skill of active listening to respond to a patron's message that is more emotional than factual. Examples are given from the Brigham Young University (BYU) Library School's interpersonal relations course that compare nonactive listening responses to active listening responses. (two references) (LRW) |
| title | Using Active Listening to Deal with Patron Problems. |
| topic | Higher Education Interpersonal Competence Library Schools Library Services Listening Skills Reference Services Users (Information) |
| url | https://eric.ed.gov/?id=EJ433242 |