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Using Active Listening to Deal with Patron Problems.

Fuente: ERIC Institute of Education Sciences

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Détails bibliographiques
Auteurs principaux:	Smith, Nathan M., Adams, Irene
Format:	Recurso educativo Open Access
Langue:	en
Publié:	1991
Sujets:	Higher Education Interpersonal Competence Library Schools Library Services Listening Skills Reference Services Users (Information)
Accès en ligne:	Acceder al recurso
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author	Smith, Nathan M. Adams, Irene
author_facet	Smith, Nathan M. Adams, Irene Smith, Nathan M. Adams, Irene
collection	Education Resources Information Center
contents	Using Active Listening to Deal with Patron Problems. Smith, Nathan M. Adams, Irene Higher Education Interpersonal Competence Library Schools Library Services Listening Skills Reference Services Users (Information) Describes ways that reference librarians can use the skill of active listening to respond to a patron's message that is more emotional than factual. Examples are given from the Brigham Young University (BYU) Library School's interpersonal relations course that compare nonactive listening responses to active listening responses. (two references) (LRW)
format	Recurso educativo Open Access
id	eric_EJ433242
institution	ERIC Institute of Education Sciences
language	en
publishDate	1991
record_format	eric
spellingShingle	Using Active Listening to Deal with Patron Problems. Smith, Nathan M. Adams, Irene Higher Education Interpersonal Competence Library Schools Library Services Listening Skills Reference Services Users (Information) Using Active Listening to Deal with Patron Problems. Smith, Nathan M. Adams, Irene Higher Education Interpersonal Competence Library Schools Library Services Listening Skills Reference Services Users (Information) Describes ways that reference librarians can use the skill of active listening to respond to a patron's message that is more emotional than factual. Examples are given from the Brigham Young University (BYU) Library School's interpersonal relations course that compare nonactive listening responses to active listening responses. (two references) (LRW)
title	Using Active Listening to Deal with Patron Problems.
topic	Higher Education Interpersonal Competence Library Schools Library Services Listening Skills Reference Services Users (Information)
url	https://eric.ed.gov/?id=EJ433242