Salvato in:
| Autori principali: | , |
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| Natura: | Recurso educativo Open Access |
| Lingua: | en |
| Pubblicazione: |
1991
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| Soggetti: | |
| Accesso online: | https://eric.ed.gov/?id=EJ433242 |
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Sommario:
- Using Active Listening to Deal with Patron Problems. Smith, Nathan M. Adams, Irene Higher Education Interpersonal Competence Library Schools Library Services Listening Skills Reference Services Users (Information) Describes ways that reference librarians can use the skill of active listening to respond to a patron's message that is more emotional than factual. Examples are given from the Brigham Young University (BYU) Library School's interpersonal relations course that compare nonactive listening responses to active listening responses. (two references) (LRW)