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| Main Author: | |
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| Format: | Recurso educativo Open Access |
| Language: | en |
| Published: |
1991
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| Subjects: | |
| Online Access: | https://eric.ed.gov/?id=EJ436272 |
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Table of Contents:
- Mistakes and Failures at the Reference Desk. Olszak, Lydia Academic Libraries Behavior Standards Higher Education Interviews Library Instruction Library Personnel Library Services Reference Services Research Needs Discussion of occupational mistakes focuses on a study of mistakes in reference performance of librarians, paraprofessionals, and student assistants at an academic library. Topics discussed include technical and judgment errors, redefining the reference process, normative errors, instructional goals of the reference staff, and suggestions for further research. (12 references) (LRW)