Get Your Reference Staff on the STAR Track.
Fuente:
ERIC Institute of Education Sciences
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| Autor principal: | |
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| Formato: | Recurso educativo Open Access |
| Lenguaje: | en |
| Publicado: |
1992
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| Materias: | |
| Acceso en línea: | |
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| _version_ | 1867180998411681792 |
|---|---|
| author | Isenstein, Laura J. |
| author_facet | Isenstein, Laura J. Isenstein, Laura J. |
| collection | Education Resources Information Center |
| contents | Get Your Reference Staff on the STAR Track. Isenstein, Laura J. Interpersonal Communication Interviews Librarians Library Services Personnel Evaluation Postsecondary Education Public Libraries Questioning Techniques Reference Services Staff Development Training Describes use of the STAR (System Training for Accurate Reference) program at the Baltimore County Public Library to improve the interview skills of reference staff. The effectiveness of the program, staff training, performance evaluation, and effects of budget cuts are discussed. A sidebar summarizes STAR behaviors: open questions, verifying, and follow-up questions. (MES) |
| format | Recurso educativo Open Access |
| id | eric_EJ444851 |
| institution | ERIC Institute of Education Sciences |
| language | en |
| publishDate | 1992 |
| record_format | eric |
| spellingShingle | Get Your Reference Staff on the STAR Track. Isenstein, Laura J. Interpersonal Communication Interviews Librarians Library Services Personnel Evaluation Postsecondary Education Public Libraries Questioning Techniques Reference Services Staff Development Training Get Your Reference Staff on the STAR Track. Isenstein, Laura J. Interpersonal Communication Interviews Librarians Library Services Personnel Evaluation Postsecondary Education Public Libraries Questioning Techniques Reference Services Staff Development Training Describes use of the STAR (System Training for Accurate Reference) program at the Baltimore County Public Library to improve the interview skills of reference staff. The effectiveness of the program, staff training, performance evaluation, and effects of budget cuts are discussed. A sidebar summarizes STAR behaviors: open questions, verifying, and follow-up questions. (MES) |
| title | Get Your Reference Staff on the STAR Track. |
| topic | Interpersonal Communication Interviews Librarians Library Services Personnel Evaluation Postsecondary Education Public Libraries Questioning Techniques Reference Services Staff Development Training |
| url | https://eric.ed.gov/?id=EJ444851 |