Salvato in:
| Autore principale: | |
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| Natura: | Recurso educativo Open Access |
| Lingua: | en |
| Pubblicazione: |
1992
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| Soggetti: | |
| Accesso online: | https://eric.ed.gov/?id=EJ444851 |
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Sommario:
- Get Your Reference Staff on the STAR Track. Isenstein, Laura J. Interpersonal Communication Interviews Librarians Library Services Personnel Evaluation Postsecondary Education Public Libraries Questioning Techniques Reference Services Staff Development Training Describes use of the STAR (System Training for Accurate Reference) program at the Baltimore County Public Library to improve the interview skills of reference staff. The effectiveness of the program, staff training, performance evaluation, and effects of budget cuts are discussed. A sidebar summarizes STAR behaviors: open questions, verifying, and follow-up questions. (MES)