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| Main Authors: | , |
|---|---|
| Format: | Recurso educativo Open Access |
| Language: | en |
| Published: |
1992
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| Subjects: | |
| Online Access: | https://eric.ed.gov/?id=EJ446234 |
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| _version_ | 1867180773106253824 |
|---|---|
| author | Mackey, Terry Mackey, Kitty |
| author_facet | Mackey, Terry Mackey, Kitty Mackey, Terry Mackey, Kitty |
| collection | Education Resources Information Center |
| contents | Think Quality! The Deming Approach Does Work in Libraries. Mackey, Terry Mackey, Kitty Administrative Principles Flow Charts Guidelines Library Administration Library Services Methods Questionnaires Reference Services Total Quality Management User Satisfaction (Information) Presents W. Edwards Deming's Total Quality Management method and advocates its adoption in libraries. The 14 points that form the basis of Deming's philosophy are discussed in the context of the library setting. A flow chart of the reference process and user survey questions are included. (MES) |
| format | Recurso educativo Open Access |
| id | eric_EJ446234 |
| institution | ERIC Institute of Education Sciences |
| language | en |
| publishDate | 1992 |
| record_format | eric |
| spellingShingle | Think Quality! The Deming Approach Does Work in Libraries. Mackey, Terry Mackey, Kitty Administrative Principles Flow Charts Guidelines Library Administration Library Services Methods Questionnaires Reference Services Total Quality Management User Satisfaction (Information) Think Quality! The Deming Approach Does Work in Libraries. Mackey, Terry Mackey, Kitty Administrative Principles Flow Charts Guidelines Library Administration Library Services Methods Questionnaires Reference Services Total Quality Management User Satisfaction (Information) Presents W. Edwards Deming's Total Quality Management method and advocates its adoption in libraries. The 14 points that form the basis of Deming's philosophy are discussed in the context of the library setting. A flow chart of the reference process and user survey questions are included. (MES) |
| title | Think Quality! The Deming Approach Does Work in Libraries. |
| topic | Administrative Principles Flow Charts Guidelines Library Administration Library Services Methods Questionnaires Reference Services Total Quality Management User Satisfaction (Information) |
| url | https://eric.ed.gov/?id=EJ446234 |