Think Quality! The Deming Approach Does Work in Libraries.
Fuente:
ERIC Institute of Education Sciences
Enregistré dans:
| Auteurs principaux: | Mackey, Terry, Mackey, Kitty |
|---|---|
| Format: | Recurso educativo Open Access |
| Langue: | en |
| Publié: |
1992
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| Sujets: | |
| Accès en ligne: | |
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