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| Main Author: | |
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| Format: | Recurso educativo Open Access |
| Language: | en |
| Published: |
1992
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| Subjects: | |
| Online Access: | https://eric.ed.gov/?id=EJ448927 |
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Table of Contents:
- Closing the Reference Interview: Implications for Policy and Practice. Nolan, Christopher W. Improvement Interpersonal Communication Interviews Librarians Library Services Objectives Policy Formation Questioning Techniques Reference Services User Needs (Information) Users (Information) Discusses reasons why patrons or librarians terminate the reference interview, including the content of the interview, interpersonal dynamics, and institutional or policy factors. Goals and objectives of the person terminating the interview are considered, and guidelines for policy development and performance improvement are offered. (30 references) (MES)