Improving Reference Services: A Maryland Training Program Brings Positive Results.

Fuente: ERIC Institute of Education Sciences
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Bibliographic Details
Main Author: Dyson, Lillie Seward
Format: Recurso educativo Open Access
Language:en
Published: 1992
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author Dyson, Lillie Seward
author_facet Dyson, Lillie Seward
Dyson, Lillie Seward
collection Education Resources Information Center
contents Improving Reference Services: A Maryland Training Program Brings Positive Results. Dyson, Lillie Seward Library Surveys Professional Training Public Libraries Reference Services Staff Development Success Maryland's third unobtrusive reference/information survey, which was conducted by an independent consulting firm, found that good reference service is a result of variables within each librarian's control. Training programs that were developed after previous surveys appear to have increased librarians' effectiveness. Findings of the survey are summarized and activities supporting good reference service are identified. (EA)
format Recurso educativo Open Access
id eric_EJ453255
institution ERIC Institute of Education Sciences
language en
publishDate 1992
record_format eric
spellingShingle Improving Reference Services: A Maryland Training Program Brings Positive Results.
Dyson, Lillie Seward
Library Surveys
Professional Training
Public Libraries
Reference Services
Staff Development
Success
Improving Reference Services: A Maryland Training Program Brings Positive Results. Dyson, Lillie Seward Library Surveys Professional Training Public Libraries Reference Services Staff Development Success Maryland's third unobtrusive reference/information survey, which was conducted by an independent consulting firm, found that good reference service is a result of variables within each librarian's control. Training programs that were developed after previous surveys appear to have increased librarians' effectiveness. Findings of the survey are summarized and activities supporting good reference service are identified. (EA)
title Improving Reference Services: A Maryland Training Program Brings Positive Results.
topic Library Surveys
Professional Training
Public Libraries
Reference Services
Staff Development
Success
url https://eric.ed.gov/?id=EJ453255