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| Main Author: | |
|---|---|
| Format: | Recurso educativo Open Access |
| Language: | en |
| Published: |
1993
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| Subjects: | |
| Online Access: | https://eric.ed.gov/?id=EJ456199 |
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Table of Contents:
- TQM for Libraries. Rux, Paul Administrative Principles Educational Administration Homeless People Junior High Schools Library Administration Student Needs Theory Practice Relationship Total Quality Management User Needs (Information) User Satisfaction (Information) Discussion of the application of TQM (Total Quality Management) to libraries addresses planning based on customer needs and use of the scientific method to evaluate customer satisfaction. A TQM experiment at Marquette Middle School (Wisconsin) is examined, and ways that TQM was used to meet the needs of homeless students are described. (MES)