:: Library Catalog

Cover Image

Saved in:

Bibliographic Details
Main Author:	Riggs, Donald E.
Format:	Recurso educativo Open Access
Language:	en
Published:	1993
Subjects:	Evaluation Methods Library Administration Library Directors Library Personnel Library Planning Quality Control Total Quality Management
Online Access:	https://eric.ed.gov/?id=EJ461627
Tags:	Add Tag No Tags, Be the first to tag this record!

Similar Items

TQM: Quality Improvement in New Clothes.
by: Riggs, Donald E.
Published: (1992)

TQM: The Director's Perspective.
by: Gapen, D. Kaye, et al.
Published: (1993)

Turning the Library upside Down: Reorganization Using Total Quality Management Principles.
by: Fitch, Donna K., et al.
Published: (1993)

Using Assessment Criteria To Determine Library Quality.
by: Dow, Ronald F.
Published: (1998)

Time Management in Academic Libraries.
by: Gothberg, Helen M., et al.
Published: (1988)

Performance Evaluation: A Deadly Disease?
by: Aluri, Rao, et al.
Published: (1994)

Introduction: TQM Fundamentals and Overview of Contents.
by: Jurow, Susan, et al.
Published: (1993)

Total Quality Management in Libraries. ERIC Digest.
by: Masters, Denise G.
Published: (1996)

Insights into Performance Evaluations for Library Directors.
by: Ryans, Cynthia C.
Published: (1990)

Organizational Development and TQM: The Harvard College Library's Experience.
by: Clack, Mary Elizabeth
Published: (1993)

Evaluation of Leadership in Ontario Public Libraries.
by: Osborne, Reed
Published: (1996)

Exceptional Information Delivery: Use the TQM-QIM-SLA Competencies Connection.
by: St. Clair, Guy
Published: (1997)

Quality Reward and Awards: Quality Has Its Own Reward, but an Award Helps Speed the Process.
by: Penniman, W. David
Published: (1993)

Quality Management in Libraries.
by: Brophy, Peter
Published: (1995)

A Practical Guide for Personnel Management: The Essential Elements.
by: Todaro, Julie B.
Published: (1993)

Total Quality Management in Libraries, with Connie Merritt. [Videotape.]
Published: (1994)

Executive Review in ARL Libraries. SPEC Kit #72.
Published: (1981)

Managing Academic Libraries with Fewer Resources.
by: Riggs, Donald E.
Published: (1992)

"I Ain't No Cowboy, I Just Found This Hat": Confessions of an Administrator in an Organization of Self-Managing Teams.
by: Lubans, John
Published: (1996)

Performance Appraisal vs. Quality Management: Getting Past the Paradox.
by: Marcum, James W.
Published: (1995)

Using the Baldrige Criteria To Assess Quality in Libraries.
by: Ashar, Hanna, et al.
Published: (1998)

Management Styles and Techniques: Literature Survey.
by: Stenstrom, Patricia F.
Published: (1987)

Becoming an Effective Academic Library Manager: Preparation, Process, and Performance.
by: Newman, G. Charles, et al.
Published: (1990)

The Impact of Change from Hierarchy to Teams in Two Academic Libraries: Intended Results versus Actual Results Using Total Quality Management.
by: Owens, Irene
Published: (1999)

The Changing Role of Personnel Officers. SPEC Kit 45.
Published: (1978)

Using Quality Concepts to Improve Reference Services.
by: Brown, Janet Dagenais
Published: (1994)

Administrative Review at the Iowa State University Library Technical Services Division: A Case Study.
by: Peterson, Lorna
Published: (1983)

Customer-Service Training in Academic Libraries.
by: Arthur, Gwen
Published: (1994)

Enhancement of Organizational Structure through Upward Evaluation.
by: Perkins, Gay Helen
Published: (1992)

Beyond Evaluation: Performance Appraisal as a Planning and Motivational Tool in Libraries.
by: Kroll, H. Rebecca
Published: (1983)

Strategic Issues in Quality Management: 1. Theoretical Considerations.
by: Johannsen, Carl Gustav
Published: (1996)

A Total Look at Total Quality Management: A TQM Perspective from the Literature of Business, Industry, Higher Education, and Librarianship.
by: O'Neil, Rosanna M., et al.
Published: (1993)

The Case for Contracts.
by: Hegarty, Kevin
Published: (1984)

Focus on Customer Service. Service Management: How to Plan for it Rather Than Hope for It [and] Learning to Say "Yes": A Customer Service Program for Library Staff [and] Maintaining Momentum in a Quality Improvement Process.
by: Brewer, Julie, et al.
Published: (1995)

Customer Service: Another Side of TQM.
by: Sirkin, Arlene Farber
Published: (1993)

Toward a TQM Paradigm: Using SERVQUAL to Measure Library Service Quality.
by: Coleman, Vicki, et al.
Published: (1997)

Implementing Total Quality Management: A Model for Research Libraries.
by: Barnard, Susan B.
Published: (1993)

Tools for Measuring and Improving Performance.
by: Jurow, Susan
Published: (1993)

East Asian Collections and Organizational Transformation in Academic Libraries.
by: Kamada, Hitoshi
Published: (2002)

Are We There Yet? Evaluating Library Collections, Reference Services, Programs, and Personnel.
by: Robbins-Carter, Jane, et al.
Published: (1986)