APA (7th ed.) Citation

Allen, F. R., & Smith, R. H. (1993). A Survey of Telephone Inquiries: Case Study and Operational Impact in an Academic Library Reference Department.

Chicago Style (17th ed.) Citation

Allen, Frank R., and Rita H. Smith. A Survey of Telephone Inquiries: Case Study and Operational Impact in an Academic Library Reference Department. 1993.

MLA (9th ed.) Citation

Allen, Frank R., and Rita H. Smith. A Survey of Telephone Inquiries: Case Study and Operational Impact in an Academic Library Reference Department. 1993.

Warning: These citations may not always be 100% accurate.