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| Main Author: | |
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| Format: | Recurso educativo Open Access |
| Language: | en |
| Published: |
1993
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| Subjects: | |
| Online Access: | https://eric.ed.gov/?id=EJ465770 |
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Table of Contents:
- Total Quality Management and Servicing Users through Remote Access Technology. DiMattia, Ernest A., Jr. Access to Information Communication (Thought Transfer) Information Dissemination Information Technology Library Administration Library Automation Library Personnel Library Services Total Quality Management User Needs (Information) Users (Information) Relates the concept of total quality management to serving information users through remote access technology. The three key factors of personnel, user communication, and equipment support, as well as other areas of concern, are considered. (EAM)