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| Format: | Recurso educativo Open Access |
| Sprache: | en |
| Veröffentlicht: |
1993
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| Schlagworte: | |
| Online-Zugang: | https://eric.ed.gov/?id=EJ469101 |
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Inhaltsangabe:
- Organizational Development and TQM: The Harvard College Library's Experience. Clack, Mary Elizabeth Administrative Principles College Libraries Higher Education Library Administration Library Planning Library Services Organizational Change Organizational Climate Organizational Theories Quality Control Staff Development Total Quality Management Summarizes the experience of the Harvard College Library (Massachusetts) with Total Quality Management (TQM) and its plans for a pilot implementation and training process. The strength of the approach is shown to lie in the broadly based membership of the steering committee, commitment to group process, and ongoing communication efforts with staff. (EAM)