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Customer Service: Another Side of TQM.

Fuente: ERIC Institute of Education Sciences

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Bibliographic Details
Main Author:	Sirkin, Arlene Farber
Format:	Recurso educativo Open Access
Language:	en
Published:	1993
Subjects:	Administrative Principles Library Administration Library Services Organizational Theories Quality Control Total Quality Management User Needs (Information) User Satisfaction (Information)
Online Access:	Acceder al recurso
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