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| Main Authors: | , |
|---|---|
| Format: | Recurso educativo Open Access |
| Language: | en |
| Published: |
1993
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| Subjects: | |
| Online Access: | https://eric.ed.gov/?id=EJ469105 |
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Table of Contents:
- TQM Training; The Library Service Challenge. Loney, Tim Bellefontaine, Arnie Administrative Principles Library Administration Library Services Models Organizational Change Organizational Theories Quality Control Skill Development Staff Development Total Quality Management Training Methods User Needs (Information) User Satisfaction (Information) Addresses training in the context of organizing and implementing a Total Quality Management (TQM) initiative. The customer service implications and relevant training or skill implications for the following phases are described: (1) exploration and commitment; (2) organizing for quality; (3) start up; and (4) expansion and integration. (Contains 18 references.) (EAM)