Tools for Measuring and Improving Performance.
Fuente:
ERIC Institute of Education Sciences
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| Autore principale: | |
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| Natura: | Recurso educativo Open Access |
| Lingua: | en |
| Pubblicazione: |
1993
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| Soggetti: | |
| Accesso online: | |
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| _version_ | 1867181036922732544 |
|---|---|
| author | Jurow, Susan |
| author_facet | Jurow, Susan Jurow, Susan |
| collection | Education Resources Information Center |
| contents | Tools for Measuring and Improving Performance. Jurow, Susan Administrative Principles Benchmarking Data Collection Evaluation Methods Flow Charts Library Administration Library Services Models Operations Research Organizational Theories Performance Quality Control Total Quality Management Explains the need for meaningful performance measures in libraries and the Total Quality Management (TQM) approach to data collection. Five tools representing different stages of a TQM inquiry are covered (i.e., the Shewhart Cycle, flowcharts, cause-and-effect diagrams, Pareto charts, and control charts), and benchmarking is addressed. (Contains seven references.) (EAM) |
| format | Recurso educativo Open Access |
| id | eric_EJ469107 |
| institution | ERIC Institute of Education Sciences |
| language | en |
| publishDate | 1993 |
| record_format | eric |
| spellingShingle | Tools for Measuring and Improving Performance. Jurow, Susan Administrative Principles Benchmarking Data Collection Evaluation Methods Flow Charts Library Administration Library Services Models Operations Research Organizational Theories Performance Quality Control Total Quality Management Tools for Measuring and Improving Performance. Jurow, Susan Administrative Principles Benchmarking Data Collection Evaluation Methods Flow Charts Library Administration Library Services Models Operations Research Organizational Theories Performance Quality Control Total Quality Management Explains the need for meaningful performance measures in libraries and the Total Quality Management (TQM) approach to data collection. Five tools representing different stages of a TQM inquiry are covered (i.e., the Shewhart Cycle, flowcharts, cause-and-effect diagrams, Pareto charts, and control charts), and benchmarking is addressed. (Contains seven references.) (EAM) |
| title | Tools for Measuring and Improving Performance. |
| topic | Administrative Principles Benchmarking Data Collection Evaluation Methods Flow Charts Library Administration Library Services Models Operations Research Organizational Theories Performance Quality Control Total Quality Management |
| url | https://eric.ed.gov/?id=EJ469107 |