Tools for Measuring and Improving Performance.
Fuente:
ERIC Institute of Education Sciences
Enregistré dans:
| Auteur principal: | Jurow, Susan |
|---|---|
| Format: | Recurso educativo Open Access |
| Langue: | en |
| Publié: |
1993
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Documents similaires
-
Introduction: TQM Fundamentals and Overview of Contents.
par: Jurow, Susan, et autres
Publié: (1993) -
Think Quality! The Deming Approach Does Work in Libraries.
par: Mackey, Terry, et autres
Publié: (1992) -
Quality Reward and Awards: Quality Has Its Own Reward, but an Award Helps Speed the Process.
par: Penniman, W. David
Publié: (1993) -
Taking Library Leadership Personally
par: Davis, Heather, et autres
Publié: (2011) -
Customer Service: Another Side of TQM.
par: Sirkin, Arlene Farber
Publié: (1993)