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| Main Author: | |
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| Format: | Recurso educativo Open Access |
| Language: | en |
| Published: |
1993
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| Subjects: | |
| Online Access: | https://eric.ed.gov/?id=EJ469107 |
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Table of Contents:
- Tools for Measuring and Improving Performance. Jurow, Susan Administrative Principles Benchmarking Data Collection Evaluation Methods Flow Charts Library Administration Library Services Models Operations Research Organizational Theories Performance Quality Control Total Quality Management Explains the need for meaningful performance measures in libraries and the Total Quality Management (TQM) approach to data collection. Five tools representing different stages of a TQM inquiry are covered (i.e., the Shewhart Cycle, flowcharts, cause-and-effect diagrams, Pareto charts, and control charts), and benchmarking is addressed. (Contains seven references.) (EAM)