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| Auteur principal: | |
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| Format: | Recurso educativo Open Access |
| Langue: | en |
| Publié: |
1993
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| Sujets: | |
| Accès en ligne: | https://eric.ed.gov/?id=EJ469108 |
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Table des matières:
- Quality Reward and Awards: Quality Has Its Own Reward, but an Award Helps Speed the Process. Penniman, W. David Administrative Principles Awards Evaluation Methods Library Administration Library Services Library Standards Models Organizational Theories Quality Control Rewards Total Quality Management User Satisfaction (Information) Advocates the use of the Total Quality Management (TQM) model for libraries to survive financially and to retain their customers. An award for library quality based on the Malcolm Baldridge Award is proposed to enable institutions to use an evaluation procedure that rewards a commitment to continuous improvement. (Contains five references.) (EAM)