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| Main Author: | |
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| Format: | Recurso educativo Open Access |
| Language: | en |
| Published: |
1993
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| Subjects: | |
| Online Access: | https://eric.ed.gov/?id=EJ478016 |
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Table of Contents:
- Improving Reference Service: The Case for Using a Continuous Quality Improvement Method. Aluri, Rao Charts Check Lists Diagrams Evaluation Methods Evaluation Problems Improvement Programs Library Research Library Services Long Range Planning Program Improvement Quality Control Reference Services Systems Approach Discusses the evaluation of library reference service; examines problems with past evaluations, including the lack of long-term planning and a systems perspective; and suggests a method for continuously monitoring and improving reference service using quality improvement tools such as checklists, cause and effect diagrams, Pareto charts, and control charts. (Contains 29 references.) (LRW)