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| Main Author: | |
|---|---|
| Format: | Recurso educativo Open Access |
| Language: | en |
| Published: |
1993
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| Subjects: | |
| Online Access: | https://eric.ed.gov/?id=EJ479822 |
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| _version_ | 1867180751323136000 |
|---|---|
| author | Machovec, George S. |
| author_facet | Machovec, George S. Machovec, George S. |
| collection | Education Resources Information Center |
| contents | Customer Service: A Critical Factor in Library System Selection. Machovec, George S. Access to Information Cooperation Cost Effectiveness Costs Integrated Library Systems Library Automation Selection Time Management User Needs (Information) Describes factors in successful customer service programs that are pertinent to libraries choosing an integrated online library system. Topics discussed include quick response time; easy access to information; well-trained client representatives; low costs; cooperation with customers and vendors; and anticipating customer needs. (LRW) |
| format | Recurso educativo Open Access |
| id | eric_EJ479822 |
| institution | ERIC Institute of Education Sciences |
| language | en |
| publishDate | 1993 |
| record_format | eric |
| spellingShingle | Customer Service: A Critical Factor in Library System Selection. Machovec, George S. Access to Information Cooperation Cost Effectiveness Costs Integrated Library Systems Library Automation Selection Time Management User Needs (Information) Customer Service: A Critical Factor in Library System Selection. Machovec, George S. Access to Information Cooperation Cost Effectiveness Costs Integrated Library Systems Library Automation Selection Time Management User Needs (Information) Describes factors in successful customer service programs that are pertinent to libraries choosing an integrated online library system. Topics discussed include quick response time; easy access to information; well-trained client representatives; low costs; cooperation with customers and vendors; and anticipating customer needs. (LRW) |
| title | Customer Service: A Critical Factor in Library System Selection. |
| topic | Access to Information Cooperation Cost Effectiveness Costs Integrated Library Systems Library Automation Selection Time Management User Needs (Information) |
| url | https://eric.ed.gov/?id=EJ479822 |