Service Quality: An Unobtrusive Investigation of Interlibrary Loan in Large Public Libraries in Canada.

Fuente: ERIC Institute of Education Sciences

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Bibliographic Details
Main Author:	Hebert, Francoise
Format:	Recurso educativo Open Access
Language:	en
Published:	1994
Subjects:	Comparative Analysis Correlation Evaluation Criteria Evaluation Methods Foreign Countries Interlibrary Loans Library Research Library Services Measurement Techniques Models Public Libraries Tables (Data) User Satisfaction (Information)
Online Access:	Acceder al recurso
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The Search for Quality.
by: Shaughnessy, Thomas W.
Published: (1987)

User Satisfaction and Interlibrary Loan Service: A Study at Louisiana State University.
by: Perrault, Anna H., et al.
Published: (1995)

Managing Service Quality with the Balanced Scorecard.
by: Poll, Roswitha
Published: (2001)

Interlibrary Loan and Document Delivery Using Telefacsimile Transmission: Part II. Telefacsimile Project.
by: Anand, Havelin
Published: (1987)

Assessment Plan for Interlibrary Loan Departments at Academic Libraries.
by: Littlejohn, Nancy, et al.
Published: (1996)

Interlibrary Loan Protocol: Development and Status [and] Microcomputers and ILL: The Practical Aspects.
by: Turner, Fay, et al.
Published: (1988)

Comparative Measurement of Book Availability in Academic Libraries.
by: Rehman, Sajjad Ur, et al.
Published: (1993)

Trade-offs: Quantifying Quality in Library Technical Services.
by: Mandel, Carol A.
Published: (1988)

Cancellation Decisions: Evaluating Standing Orders.
by: Heroux, Marlene, et al.
Published: (1978)

The Contingent Valuation Method in Public Libraries
by: Chung, Hye-Kyung
Published: (2008)

Idaho Interlibrary Loan: A Study of Fill Rate, Turnaround Time, Patron Satisfaction, and Characteristics of Requests.
by: Herman, Michael L.
Published: (1978)

How Do You Measure a Library Collection?
by: Wolfe, Glenn
Published: (2001)

Reading Minds: Adding Value to Services at the State Library of New South Wales.
by: Burgess, Kerrie, et al.
Published: (2000)

Measure for Measure: A Post Modern Critique of Performance Measurement in Libraries and Information Services.
by: Cullen, Rowena
Published: (1998)

Book Availability: Academic Library Assessment.
by: Mitchell, Eugene S., et al.
Published: (1994)

Productivity Measurements in Special Libraries: Prospects and Problems for Use in Performance Evaluation.
by: Williams, Robert V.
Published: (1988)

The Bottom Line: Performance Measurement in a Corporate Library.
by: McAllister, Moyra
Published: (2000)

Measures of Expected Online Catalog Performance for Public Access Terminals.
by: Taylor, Raymond G., Jr.
Published: (1988)

An Analysis of Interlibrary Loan and Commercial Document Supply Performance.
by: Miller, Connie, et al.
Published: (1988)

Measure the Performance of Public Libraries and Your Planning Will Be Easier, More Rewarding--And More Successful.
by: Hoglund, Anna-Lena
Published: (1991)

Performance Measures, Benchmarking and Value.
by: McGregor, Felicity
Published: (2000)

The Use of Telefacsimile in Libraries.
by: Boss, Richard W., et al.
Published: (1987)

Patron-Initiated Interlibrary Loan: A Model for Service.
by: Ison, Jan
Published: (1994)

How Many Dimensions Does It Take To Measure Users' Perceptions of Libraries?: A LibQUAL+Study.
by: Thompson, Bruce, et al.
Published: (2001)

Paraprofessionals at the Reference Desk.
by: Murfin, Marjorie E., et al.
Published: (1988)

Service Quality: A Concept not Fully Explored.
by: Hernon, Peter, et al.
Published: (2001)

Determining and Communicating the Value of the Special Library.
by: Matthews, Joseph R.
Published: (2003)

The Use of Public Library Roles for Effectiveness Evaluation.
by: Van House, Nancy A., et al.
Published: (1994)

Media Center Program Evaluation Document for Iowa Area Education Agencies.
by: Loertscher, David, et al.
Published: (1979)

Achieving University Libraries User Loyalty through User Satisfaction: The Role of Service Quality
by: Twum, Kojo Kakra, et al.
Published: (2022)

Public Library Websites as Electronic Branches: A Multi-Country Quantitative Evaluation
by: Velasquez, Diane L., et al.
Published: (2018)

Access and Performance Measures in Research Libraries.
by: Shapiro, Beth J.
Published: (1991)

The Chemeketa Cooperative Regional Library Service; an Evaluation.
by: Dalton, Phyllis I.
Published: (1976)

Report on Investigations into Delays in the Interlibrary Loans Process.
by: Tallon, James
Published: (1980)

Quality Management and Self Assessment Tools for Public Libraries.
by: Evans, Margaret Kinnell
Published: (2000)

Evaluating Internet Information Services.
Published: (1996)

From Rationale to Results: Implementing Performance Indicators in a Public Library.
by: Alston, Ruth
Published: (1995)

Using Interlibrary Loan Statistics to Establish ILL Staffing Patterns.
by: Thornton, Linda L.
Published: (1995)

Development and Testing of a Reference Transaction Assessment Instrument.
by: Murfin, Marjorie E., et al.
Published: (1987)

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// Anecdotal testing Today and Yesterday seems to indicate destroy() // is called by the garbage collector and everything is good. // Something to keep in mind though. return 0; } /** * Write function that is called when session data is to be saved. * * @param string $sessId The current session ID * @param string $data The session data to write * * @return bool */ public function write($sessId, $data): bool { if ($this->writesDisabled) { return true; } return $this->saveSession($sessId, $data); } /** * A function that is called internally when session data is to be saved. * * @param string $sessId The current session ID * @param string $data The session data to write * * @return bool */ abstract protected function saveSession($sessId, $data): bool; }

* * @return void */ public function writeClose() { // The assumption is that we're using PHP's ext/session. // session_write_close() will actually overwrite $_SESSION with an // empty array on completion -- which leads to a mismatch between what // is in the storage object and $_SESSION. To get around this, we // temporarily reset $_SESSION to an array, and then re-link it to // the storage object. // // Additionally, while you _can_ write to $_SESSION following a // session_write_close() operation, no changes made to it will be // flushed to the session handler. As such, we now mark the storage // object isImmutable. $storage = $this->getStorage(); if (! $storage->isImmutable()) { $_SESSION = $storage->toArray(true); session_write_close(); $storage->fromArray($_SESSION); $storage->markImmutable(); } } /** * Attempt to set the session name * * If the session has already been started, or if the name provided fails * validation, an exception will be raised. * * @param string $name * @return SessionManager * @throws Exception\InvalidArgumentException */ public function setName($name) { if ($this->sessionExists()) { throw new Exception\InvalidArgumentException( 'Cannot set session name after a session has already started'

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