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| Main Author: | |
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| Format: | Recurso educativo Open Access |
| Language: | en |
| Published: |
1994
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| Subjects: | |
| Online Access: | https://eric.ed.gov/?id=EJ483666 |
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Table of Contents:
- Service Quality: An Unobtrusive Investigation of Interlibrary Loan in Large Public Libraries in Canada. Hebert, Francoise Comparative Analysis Correlation Evaluation Criteria Evaluation Methods Foreign Countries Interlibrary Loans Library Research Library Services Measurement Techniques Models Public Libraries Tables (Data) User Satisfaction (Information) Describes a study that investigated the quality of interlibrary loan services in Canadian public libraries from the library's and the user's perspectives and then compared results. Measures of interlibrary loan performance are reviewed; an alternative conceptualization of service quality is discussed; and SERVQUAL, a measure of service quality, is described. (Contains 24 references.) (LRW)