APA (7th ed.) Citation

Brown, J. D. (1994). Using Quality Concepts to Improve Reference Services.

Chicago Style (17th ed.) Citation

Brown, Janet Dagenais. Using Quality Concepts to Improve Reference Services. 1994.

MLA (9th ed.) Citation

Brown, Janet Dagenais. Using Quality Concepts to Improve Reference Services. 1994.

Warning: These citations may not always be 100% accurate.