Saved in:
| Main Author: | |
|---|---|
| Format: | Recurso educativo Open Access |
| Language: | en |
| Published: |
1994
|
| Subjects: | |
| Online Access: | https://eric.ed.gov/?id=EJ483753 |
| Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
Table of Contents:
- Using Quality Concepts to Improve Reference Services. Brown, Janet Dagenais Business Administration College Libraries Evaluation Methods Higher Education Library Services Program Improvement Quality Control Reference Services Total Quality Management Users (Information) Discusses how to improve library reference service, especially the effective delivery of accurate answers, based on a program at Wichita State University (Kansas) that used concepts of quality from business and organizational management. Topics addressed include customers and customer service, and methods of reference service evaluation. (Contains 18 references.) (LRW)