Cita APA (7a ed.)

Larson, C. A., & Dickson, L. K. (1994). Developing Behavioral Reference Desk Performance Standards.

Cita Chicago Style (17a ed.)

Larson, Carole A., y Laura K. Dickson. Developing Behavioral Reference Desk Performance Standards. 1994.

Cita MLA (9a ed.)

Larson, Carole A., y Laura K. Dickson. Developing Behavioral Reference Desk Performance Standards. 1994.