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| Main Authors: | , |
|---|---|
| Format: | Recurso educativo Open Access |
| Language: | en |
| Published: |
1994
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| Subjects: | |
| Online Access: | https://eric.ed.gov/?id=EJ483798 |
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Table of Contents:
- Developing Behavioral Reference Desk Performance Standards. Larson, Carole A. Dickson, Laura K. Behavior Standards College Libraries Evaluation Criteria Higher Education Library Services Objectives Performance Factors Reference Services Discusses how to develop performance standards based on objective, observable criteria and describes how the reference department at the University of Nebraska at Omaha developed standards to meet their needs. Goals for performance are explained, and preliminary and final versions of the reference desk performance standards are appended. (Contains 10 references.) (LRW)