Focusing on Quality Reference Service.
Fuente:
ERIC Institute of Education Sciences
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| Auteur principal: | |
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| Format: | Recurso educativo Open Access |
| Langue: | en |
| Publié: |
1994
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| Sujets: | |
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| _version_ | 1867180938649141249 |
|---|---|
| author | Bicknell, Tracy |
| author_facet | Bicknell, Tracy Bicknell, Tracy |
| collection | Education Resources Information Center |
| contents | Focusing on Quality Reference Service. Bicknell, Tracy Communication Skills Environment Evaluation Methods Library Personnel Library Services Measurement Techniques Morale Reference Services User Needs (Information) Discussion of the assessment of the quality of library reference service focuses on four aspects of service interaction: user needs and expectations, staff behavior and communication skills, the reference environment, and staff morale and workload. Measurement techniques for each aspect are also described. (Contains 36 references.) (LRW) |
| format | Recurso educativo Open Access |
| id | eric_EJ486708 |
| institution | ERIC Institute of Education Sciences |
| language | en |
| publishDate | 1994 |
| record_format | eric |
| spellingShingle | Focusing on Quality Reference Service. Bicknell, Tracy Communication Skills Environment Evaluation Methods Library Personnel Library Services Measurement Techniques Morale Reference Services User Needs (Information) Focusing on Quality Reference Service. Bicknell, Tracy Communication Skills Environment Evaluation Methods Library Personnel Library Services Measurement Techniques Morale Reference Services User Needs (Information) Discussion of the assessment of the quality of library reference service focuses on four aspects of service interaction: user needs and expectations, staff behavior and communication skills, the reference environment, and staff morale and workload. Measurement techniques for each aspect are also described. (Contains 36 references.) (LRW) |
| title | Focusing on Quality Reference Service. |
| topic | Communication Skills Environment Evaluation Methods Library Personnel Library Services Measurement Techniques Morale Reference Services User Needs (Information) |
| url | https://eric.ed.gov/?id=EJ486708 |