Image de couverture de livre

Focusing on Quality Reference Service.

Fuente: ERIC Institute of Education Sciences

Enregistré dans:

Détails bibliographiques
Auteur principal:	Bicknell, Tracy
Format:	Recurso educativo Open Access
Langue:	en
Publié:	1994
Sujets:	Communication Skills Environment Evaluation Methods Library Personnel Library Services Measurement Techniques Morale Reference Services User Needs (Information)
Accès en ligne:	Acceder al recurso
Tags:	Ajouter un tag Pas de tags, Soyez le premier à ajouter un tag!

Documents similaires

The Measurement and Evaluation of Reference Service.
par: Rothstein, Samuel
Publié: (1989)

Determining User Preferences for Information Services.
par: Halperin, Michael
Publié: (1981)

Integrating the Imposed Query into the Evaluation of Reference Service: A Dichotomous Analysis of User Ratings.
par: Gross, Melissa, et autres
Publié: (2002)

Studying the Cost and Value of Library Services: Final Report. Technical Report APLAB/94-3/1,2,3,4.
par: Kantor, Paul B., et autres
Publié: (1995)

Measuring Service Quality at Yale University's Libraries.
par: Nitecki, Danuta A., et autres
Publié: (2000)

Assessment and Accountability in Reference Work. Part V: Reference Evaluation.
par: Hults, Patricia, et autres
Publié: (1992)

Gathering and Using Patron and Librarian Perceptions of Question-Answering Success.
par: Bunge, Charles A.
Publié: (1999)

Evaluating Reference Services in the Electronic Age.
par: Whitlatch, Jo Bell
Publié: (2001)

Beyond Measuring Service Quality: Learning from the Voices of the Customers, the Staff, the Processes, and the Organization.
par: Phipps, Shelley
Publié: (2001)

Exploring New Service Models: Can Consolidating Public Service Points Improve Response to Customer Needs?
par: Flanagan, Pat, et autres
Publié: (2000)

Proceedings of the Northumbria International Conference on Performance Measurement in Libraries and Information Services: "Meaningful Measures for Emerging Realities" (4th, Pittsburgh, Pennsylvania, August 12-16, 2001).
par: Stein, Joan, Ed., et autres
Publié: (2002)

Determining Our Worth, Communicating Our Value.
par: Marshall, Joanne Gard
Publié: (2000)

Student-Staffed Virtual Reference Services: How to Meet the Training Challenge
par: Barrett, Kathryn, et autres
Publié: (2018)

Before the Answer: Evaluating the Reference Process.
par: Jennerich, Elaine Z.
Publié: (1980)

Modeling Service-Seeking Behavior in an Academic Library: A Methodology and Its Application.
par: Heine, Michael, et autres
Publié: (2000)

SCORE, A Measurement of Reference Service.
par: Beeler, Richard J.
Publié: (1975)

Service Quality: A Concept not Fully Explored.
par: Hernon, Peter, et autres
Publié: (2001)

Orem Public Library Information/Reference Service Library User Study.
par: Campbell, Dana, et autres
Publié: (1990)

The Hidden Agenda in the Measurement and Evaluation of Reference Service, or, how to Make a Case for Yourself.
par: Rothstein, Samuel
Publié: (1989)

From Rationale to Results: Implementing Performance Indicators in a Public Library.
par: Alston, Ruth
Publié: (1995)

Teaching Performance Measurement for Reference Service.
par: McNally, Peter F.
Publié: (1989)

Evaluating Electronic Reference Services: Issues, Approaches and Criteria.
par: Novotny, Eric
Publié: (2001)

The Search for Quality.
par: Shaughnessy, Thomas W.
Publié: (1987)

Baseline Subject Competencies for the Academic Reference Desk.
par: Benefiel, Candace R., et autres
Publié: (1997)

Question Negotiation at Orem Public Library.
par: Buckley, Jonathan, et autres
Publié: (1990)

Differentiated Services: A New Reference Model.
par: Whitson, William L.
Publié: (1995)

Staff Training in an Automated Environment: Keeping the Patron in Mind.
par: Hendley, Margaret
Publié: (1989)

Reference Is Better than We Thought.
par: Richardson, John V., Jr.
Publié: (2002)

Utility Measures, Not Performance Measures, for Library Reference Service?
par: Hernon, Peter
Publié: (1987)

Improving the Quality of Business Reference Service.
par: Lavin, Michael R.
Publié: (1995)

Using the Contingent Valuation Method To Measure Patron Benefits of Reference Desk Service in an Academic Library.
par: Harless, David W., et autres
Publié: (1999)

Flying a Light Aircraft: Reference Service Evaluation from a User's Viewpoint.
par: Dewdney, Patricia, et autres
Publié: (1994)

An Analytical Survey of Chat Reference Services.
par: Francoeur, Stephen
Publié: (2001)

Night Owl: Maryland's After-Hours Reference Service.
par: Duke, Deborah C.
Publié: (1994)

Implementing the Customer Contact Center: An Opportunity to Create a Valid Measurement System for Assessing and Improving a Library's Telephone Services
par: Murphy, Sarah Anne, et autres
Publié: (2012)

Reliability and Validity of SERVQUAL Scores Used To Evaluate Perceptions of Library Service Quality.
par: Thompson, Bruce, et autres
Publié: (2000)

Toward Developing Measures of the Impact of Library and Information Services.
par: Durrance, Joan C., et autres
Publié: (2002)

Deriving a Quality Assurance Toolkit from the Outcomes of Information Use.
par: Urquhart, Christine, et autres
Publié: (1995)

Closing the Reference Interview: Implications for Policy and Practice.
par: Nolan, Christopher W.
Publié: (1992)

The Reference Interview: Impact of Environmental Constraints.
par: White, Marilyn Domas
Publié: (1987)