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| Main Author: | |
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| Format: | Recurso educativo Open Access |
| Language: | en |
| Published: |
1994
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| Subjects: | |
| Online Access: | https://eric.ed.gov/?id=EJ486775 |
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Table of Contents:
- Night Owl: Maryland's After-Hours Reference Service. Duke, Deborah C. Access to Information Cost Effectiveness Library Personnel Library Services Needs Assessment Profiles Public Libraries Publicity Reference Materials Reference Services Telephone Communications Systems User Needs (Information) Discusses "Night Owl," a Maryland public library's after hours telephone reference service. Issues include project start-up, user profiles, types of questions, volume, after hours reference accessibility, security, costs, service limits, publicity, staffing, and employee turnover. Similar services in other states are cited. (Contains six references.) (SLW)