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| Main Authors: | , |
|---|---|
| Format: | Recurso educativo Open Access |
| Language: | en |
| Published: |
1994
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| Subjects: | |
| Online Access: | https://eric.ed.gov/?id=EJ488291 |
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Table of Contents:
- Roles of the Head of Reference: From the 1990s to the 21st Century. Nofsinger, Mary M. Bosch, Allan W. Academic Libraries Administrator Role Communication (Thought Transfer) Conflict Resolution Higher Education Leadership Librarians Library Administration Library Automation Library Personnel Library Planning Library Services Personnel Evaluation Professional Development Reference Services Strategic Planning User Needs (Information) Discusses three major roles of the academic library reference department manager: managing reference personnel, including training, communication, performance evaluation, and conflict resolution; implementing new technologies, including assessment of users' needs; and leadership and planning for future changes, including strategic planning, facilitating change, and professional development and role models. (Contains 23 references.) (LRW)