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Bibliographic Details
Main Author:	Blenkinsopp, Heather
Format:	Recurso educativo Open Access
Language:	en
Published:	1994
Subjects:	Communication (Thought Transfer) Communication Skills Cross Cultural Training Cultural Differences Cultural Pluralism Intercultural Communication Labor Force Librarians Library Administration Library Services Listening Skills Reference Services Speech Skills
Online Access:	https://eric.ed.gov/?id=EJ489703
Tags:	Add Tag No Tags, Be the first to tag this record!

The Complex Nature of Opening Reference Questions
by: Eichman, Thomas Lee
Published: (1978)

The Language of Library Leadership: Effective Communication.
by: Hanson, Charles D.
Published: (1988)

Instructional Responses to the Presence and Potential of Diversity: Toward Expert Collaboration.
by: Huston, Mary M.
Published: (1994)

The International Student in the Academic Library.
by: Wayman, Sally G.
Published: (1984)

Active Listening at the Reference Desk.
by: Smith, Nathan M., et al.
Published: (1982)

Communications Manual for Librarians.
by: Penland, Patrick R.
Published: (1972)

Language, Leadership and Librarians.
by: Kroll, H. Rebecca
Published: (1988)

Sabbatical in Paradise
by: Weintraub, Tamara
Published: (2008)

A Virtual Understanding: The Reference Interview and Question Negotiation in the Digital Age.
by: Straw, Joseph E.
Published: (2000)

Media Designed Programs for Librarians.
by: Penland, Patrick R.
Published: (1970)

Communication Way
by: Atwood, Margaret
Published: (1976)

Intercultural Communication Bibliography (Part 3).
by: Kitao, Kenji, et al.
Published: (1987)

Trends in Multicultural Programming.
by: Mylopoulos, Chryss
Published: (1985)

ESL Students and American Libraries.
by: Macdonald, Gina, et al.
Published: (1988)

Communications Management of Human Resources for Librarians.
by: Penland, Patrick R.
Published: (1971)

Differences Make Us Stronger. Diversity in the Library. [Videotape.]
Published: (1995)

Meeting the Realities of the 21st Century.
by: Feld, Paulette
Published: (1997)

Intercultural Communication Processes in Libraries. Proceedings of the HEA Title II-B Institute (Austin, Texas, June 6-19, 1976).
by: Lukenbill, W. Bernard, Ed.
Published: (1976)

Educating the World: Training Library Staff to Communicate Effectively with International Students.
by: Greenfield, Louise, et al.
Published: (1986)

The Library Manager's Deskbook: 102 Expert Solutions to 101 Common Dilemmas.
by: Carson, Paula Phillips, et al.
Published: (1995)

The Role of Empathy in Managerial Communication.
by: Johnson, Peggy
Published: (1988)

Counseling Skills Applied to Reference Services
by: Peck, Theodore P.
Published: (1975)

Leadership in a Major Science-Engineering Library: Social and Political Factors and the Need to Communicate.
by: Frank, Donald G.
Published: (1988)

Bridging Cultural Gaps: A Workshop for International Students.
by: Knapp, Amy E., et al.
Published: (1992)

Teaching Communication Skills in Psychology.
by: Rileigh, Kathryn K.
Published: (1998)

Igniting Diversity: Actionable Methods and Ideas for Advancing Diversity in LIS Education in the US
by: Lee, Shari A., et al.
Published: (2015)

The Development of Strategies for Dealing with the Information Needs of Urban Residents: Phase I; Citizen Study. Final Report.
by: Dervin, Brenda, et al.
Published: (1976)

Making Sense of the Information Needs for Acquisition of Information Literacy Skills of English-Speaking New African Immigrants: A Case Study of Ethiopian Women at Eloise May Library, Denver, Colorado, USA
by: Padma Polepeddi
Published: (2015)

The Library as a Humanistic Workplace. A Report to the LAMA Board.
Published: (1991)

Leadership Development for Librarians.
by: Penland, Patrick R.
Published: (1971)

Learning to See: Developing Visual Literacy through Film.
by: Robinson, Rhonda S.
Published: (1984)

Communication and Teaching: Education about Diversity in the LIS Classroom.
by: Winston, Mark D.
Published: (2001)

'Whose Line Is It Anyway?' Using Improvisation to Hone Library Employees' Customer Service Skills
by: Decker, Emy Nelson
Published: (2020)

Stronger Together: Nonsummativity and the Grand Valley State University Knowledge Market
by: Brown, Carl J., et al.
Published: (2018)

Story.
by: Callison, Daniel
Published: (2002)

Librarians for Literacy.
by: Nettlefold, Brian
Published: (1978)

New Essential Skills
Published: (2005)

Why They Don't Ask Questions
by: Horn, Roger
Published: (1974)

Teaching Resource-Based Learning and Diversity.
by: McHenry, Kelley Emmons, et al.
Published: (1992)

if (filemtime($filename) + $maxlifetime < time()) { unlink($filename); $count++; } } return $count; } /** * A function that is called internally when session data is to be saved. * * @param string $sessId The current session ID * @param string $data The session data to write * * @return bool */ protected function saveSession($sessId, $data): bool { $sessFile = $this->path . '/sess_' . $sessId; if ($handle = fopen($sessFile, 'w')) { $return = false; // Lock the file for exclusive access to avoid issues with multiple // processes writing session simultaneously: if (flock($handle, LOCK_EX)) { $return = fwrite($handle, $data); // Make sure that there's no trailing data by truncating the file to // the correct length: ftruncate($handle, strlen($data)); fflush($handle); flock($handle, LOCK_UN); } fclose($handle); if ($return !== false) { return true; } } // If we got this far, something went wrong with the file output... // It is tempting to throw an exception here, but this code is called // outside of the context of exception handling, so all we can do is // echo a message.

// Anecdotal testing Today and Yesterday seems to indicate destroy() // is called by the garbage collector and everything is good. // Something to keep in mind though. return 0; } /** * Write function that is called when session data is to be saved. * * @param string $sessId The current session ID * @param string $data The session data to write * * @return bool */ public function write($sessId, $data): bool { if ($this->writesDisabled) { return true; } return $this->saveSession($sessId, $data); } /** * A function that is called internally when session data is to be saved. * * @param string $sessId The current session ID * @param string $data The session data to write * * @return bool */ abstract protected function saveSession($sessId, $data): bool; }

* * @return void */ public function writeClose() { // The assumption is that we're using PHP's ext/session. // session_write_close() will actually overwrite $_SESSION with an // empty array on completion -- which leads to a mismatch between what // is in the storage object and $_SESSION. To get around this, we // temporarily reset $_SESSION to an array, and then re-link it to // the storage object. // // Additionally, while you _can_ write to $_SESSION following a // session_write_close() operation, no changes made to it will be // flushed to the session handler. As such, we now mark the storage // object isImmutable. $storage = $this->getStorage(); if (! $storage->isImmutable()) { $_SESSION = $storage->toArray(true); session_write_close(); $storage->fromArray($_SESSION); $storage->markImmutable(); } } /** * Attempt to set the session name * * If the session has already been started, or if the name provided fails * validation, an exception will be raised. * * @param string $name * @return SessionManager * @throws Exception\InvalidArgumentException */ public function setName($name) { if ($this->sessionExists()) { throw new Exception\InvalidArgumentException( 'Cannot set session name after a session has already started'

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POST Data empty

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ui	"standard"
language	"en"

Session

Key	Value
__Laminas	array:2 [`"_REQUEST_ACCESS_TIME" => 1784867580.2249 "_VALID" => array:1 [ "Laminas\Session\Validator\Id" => "c09b27fb2890f4b28ed6a0b3656bb2bc" ]`]
SessionState	Laminas\Stdlib\ArrayObject {#938}
FlashMessenger	Laminas\Stdlib\ArrayObject {#1583}
SessionHelper	Laminas\Stdlib\ArrayObject {#1773}

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REDIRECT_STATUS	"200"
VUFIND_LOCAL_DIR	"/usr/local/vufind/local"
HTTPS	"on"
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HTTP_ACCEPT	"/"
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HTTP_COOKIE	"VUFIND_SESSION=c09b27fb2890f4b28ed6a0b3656bb2bc; ui=standard; language=en"
HTTP_ACCEPT_ENCODING	"gzip, br, zstd, deflate"
HTTP_HOST	"info.umar.mx"
PATH	"/usr/local/sbin:/usr/local/bin:/usr/sbin:/usr/bin:/snap/bin"
SERVER_SIGNATURE	"<address>Apache/2.4.66 (Ubuntu) Server at info.umar.mx Port 443</address>\n"
SERVER_SOFTWARE	"Apache/2.4.66 (Ubuntu)"
SERVER_NAME	"info.umar.mx"
SERVER_ADDR	"200.23.222.19"
SERVER_PORT	"443"
REMOTE_ADDR	"216.73.217.169"
DOCUMENT_ROOT	"/usr/local/vufind/public"
REQUEST_SCHEME	"https"
CONTEXT_PREFIX	""
CONTEXT_DOCUMENT_ROOT	"/usr/local/vufind/public"
SERVER_ADMIN	"admin@localhost"
SCRIPT_FILENAME	"/usr/local/vufind/public/index.php"
REMOTE_PORT	"2391"
REDIRECT_URL	"/Record/eric_EJ489703/Similar"
GATEWAY_INTERFACE	"CGI/1.1"
SERVER_PROTOCOL	"HTTP/1.1"
REQUEST_METHOD	"GET"
QUERY_STRING	""
REQUEST_URI	"/Record/eric_EJ489703/Similar"
SCRIPT_NAME	"/index.php"
PHP_SELF	"/index.php"
REQUEST_TIME_FLOAT	1784867580.2202
REQUEST_TIME	1784867580

Environment Variables empty

Registered Handlers

0. Whoops\Handler\PrettyPageHandler

Environment & details:

GET Data empty

POST Data empty

Files empty

Key	Value
VUFIND_SESSION	"c09b27fb2890f4b28ed6a0b3656bb2bc"
ui	"standard"
language	"en"

Session

Key	Value
__Laminas	array:2 [`"_REQUEST_ACCESS_TIME" => 1784867580.2249 "_VALID" => array:1 [ "Laminas\Session\Validator\Id" => "c09b27fb2890f4b28ed6a0b3656bb2bc" ]`]
SessionState	Laminas\Stdlib\ArrayObject {#938}
FlashMessenger	Laminas\Stdlib\ArrayObject {#1583}
SessionHelper	Laminas\Stdlib\ArrayObject {#1773}

Server/Request Data

Key	Value
REDIRECT_VUFIND_LOCAL_DIR	"/usr/local/vufind/local"
REDIRECT_HTTPS	"on"
REDIRECT_SSL_TLS_SNI	"info.umar.mx"
REDIRECT_STATUS	"200"
VUFIND_LOCAL_DIR	"/usr/local/vufind/local"
HTTPS	"on"
SSL_TLS_SNI	"info.umar.mx"
HTTP_ACCEPT	"/"
HTTP_USER_AGENT	"Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)"
HTTP_COOKIE	"VUFIND_SESSION=c09b27fb2890f4b28ed6a0b3656bb2bc; ui=standard; language=en"
HTTP_ACCEPT_ENCODING	"gzip, br, zstd, deflate"
HTTP_HOST	"info.umar.mx"
PATH	"/usr/local/sbin:/usr/local/bin:/usr/sbin:/usr/bin:/snap/bin"
SERVER_SIGNATURE	"<address>Apache/2.4.66 (Ubuntu) Server at info.umar.mx Port 443</address>\n"
SERVER_SOFTWARE	"Apache/2.4.66 (Ubuntu)"
SERVER_NAME	"info.umar.mx"
SERVER_ADDR	"200.23.222.19"
SERVER_PORT	"443"
REMOTE_ADDR	"216.73.217.169"
DOCUMENT_ROOT	"/usr/local/vufind/public"
REQUEST_SCHEME	"https"
CONTEXT_PREFIX	""
CONTEXT_DOCUMENT_ROOT	"/usr/local/vufind/public"
SERVER_ADMIN	"admin@localhost"
SCRIPT_FILENAME	"/usr/local/vufind/public/index.php"
REMOTE_PORT	"2391"
REDIRECT_URL	"/Record/eric_EJ489703/Similar"
GATEWAY_INTERFACE	"CGI/1.1"
SERVER_PROTOCOL	"HTTP/1.1"
REQUEST_METHOD	"GET"
QUERY_STRING	""
REQUEST_URI	"/Record/eric_EJ489703/Similar"
SCRIPT_NAME	"/index.php"
PHP_SELF	"/index.php"
REQUEST_TIME_FLOAT	1784867580.2202
REQUEST_TIME	1784867580

Environment Variables empty

Registered Handlers

0. Whoops\Handler\PrettyPageHandler

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