Best Practices: An Analysis of the Best (and Worst) in Fifty-Two Public Library Reference Transactions.

Fuente: ERIC Institute of Education Sciences

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Bibliographic Details
Main Authors:	Ross, Catherine Sheldrick, Dewdney, Patricia
Format:	Recurso educativo Open Access
Language:	en
Published:	1994
Subjects:	Body Language Graduate Students Higher Education Interviews Library Schools Library Services Listening Skills Public Libraries Reference Services Training Users (Information)
Online Access:	Acceder al recurso
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Published: (1994)

Using Active Listening to Deal with Patron Problems.
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Published: (1991)

Using Virtual Reference Transcripts for Staff Training.
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Active Listening at the Reference Desk.
by: Smith, Nathan M., et al.
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Communicating across Cultures for Reference Librarians Who Supervise.
by: Blenkinsopp, Heather
Published: (1994)

Who Knows What? What?
by: Justis, Lorraine, et al.
Published: (1972)

The Reference Interview
by: King, Geraldine B.
Published: (1972)

Across the Desk: 100 Years of Reference Encounters
by: Rothstein, Samuel
Published: (1977)

Future Historians: Their Quest for Information.
by: Delgadillo, Roberto, et al.
Published: (1999)

Win-Win Strategy for the Employment of Reference Graduate Assistants in Academic Libraries.
by: Wu, Qi
Published: (2003)

Immediacy: A Study of Communication Effect on the Reference Process
by: Gothberg, Helen
Published: (1976)

A Case in Point: Individual Library Instruction for International Students.
by: Watkins, Nan
Published: (1996)

So You're Going To Run a Library: A Library Management Primer.
by: Sutton, Dave
Published: (1995)

Expanding the Repertoire of Reference.
by: Frantz, Paul
Published: (1991)

Student-Staffed Virtual Reference Services: How to Meet the Training Challenge
by: Barrett, Kathryn, et al.
Published: (2018)

Reference Services to Students: A Crucible for Ethical Inquiry.
by: Hardy, Gayle J., et al.
Published: (1990)

Make 'Em Smile: 10 Essentials for Successful Customer Service.
by: Todaro, Julie Beth
Published: (1995)

The Online Search: Some Perils and Pitfalls.
by: Champlin, Peggy
Published: (1985)

The Reference Services of a Research Library.
by: Azubuike, Abraham A., et al.
Published: (1989)

Student Attitudes toward Bibliographic Instruction.
by: Damko, Ellen E.
Published: (1990)

Educational Aspects of a Teletype Reference Service Staffed by Students
by: Orgren, Carl F.
Published: (1976)

The Undergraduate Survey: Its Role in Changing Patterns of Reference Service
by: Evrard, Connie F., et al.
Published: (1971)

Virtual Reference on a Budget: Case Studies
by: Dalston, Teresa, et al.
Published: (2008)

Library Orientation and Instruction for International Students: The University of California-Davis Experience.
by: Hoffman, Irene, et al.
Published: (1986)

Anxiety-Expectation Mediation Model of Library Anxiety.
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Published: (2002)

Using Participatory and Service Design to Identify Emerging Needs and Perceptions of Library Services among Science and Engineering Researchers Based at a Satellite Campus
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The Reference Interview: An Anecdotal Episode
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Teaching the Reference Interview
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Published: (1976)

Know Your Students: Rochester's Two-Year Ethnographic Study Reveals What Students Do on Campus and How the Library Fits In
by: Marshall, Ann, et al.
Published: (2007)

Training Student Library Staff. Professional Growth Series.
by: Farmer, Lesley S. J.
Published: (1997)

Library Services to the Graduate Community: The University of Michigan
by: Dunlap, Connie R.
Published: (1976)

Home Insulating and Home Births: Do Patrons' Sex-typed Questions Influence Judgments about the Competence of Reference Librarians?
by: Harris, Roma M., et al.
Published: (1988)

Incoming Graduate Students in the Social Sciences: How Much Do They Really Know about Library Research?
by: Monroe-Gulick, Amalia, et al.
Published: (2012)

Personalized Research Consultation Service for Graduate Students: Building a Program Based on Research Findings.
by: Gratch, Bonnie G., et al.
Published: (1991)

An Evaluation of Reference Desk Service in the Brigham Young University Library.
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Published: (1987)

Live Virtual Reference: More Work and More Opportunity.
by: Patterson, Rory
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Lecturers and Postgraduates Perception of Libraries as Promoters of Teaching, Learning, and Research at the University of Ibadan, Nigeria
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The Relationship between Library Anxiety and Reading Ability.
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Models of Digital Collection Use in a University Community
by: Bass, Kristin M., et al.
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if (filemtime($filename) + $maxlifetime < time()) { unlink($filename); $count++; } } return $count; } /** * A function that is called internally when session data is to be saved. * * @param string $sessId The current session ID * @param string $data The session data to write * * @return bool */ protected function saveSession($sessId, $data): bool { $sessFile = $this->path . '/sess_' . $sessId; if ($handle = fopen($sessFile, 'w')) { $return = false; // Lock the file for exclusive access to avoid issues with multiple // processes writing session simultaneously: if (flock($handle, LOCK_EX)) { $return = fwrite($handle, $data); // Make sure that there's no trailing data by truncating the file to // the correct length: ftruncate($handle, strlen($data)); fflush($handle); flock($handle, LOCK_UN); } fclose($handle); if ($return !== false) { return true; } } // If we got this far, something went wrong with the file output... // It is tempting to throw an exception here, but this code is called // outside of the context of exception handling, so all we can do is // echo a message.

// Anecdotal testing Today and Yesterday seems to indicate destroy() // is called by the garbage collector and everything is good. // Something to keep in mind though. return 0; } /** * Write function that is called when session data is to be saved. * * @param string $sessId The current session ID * @param string $data The session data to write * * @return bool */ public function write($sessId, $data): bool { if ($this->writesDisabled) { return true; } return $this->saveSession($sessId, $data); } /** * A function that is called internally when session data is to be saved. * * @param string $sessId The current session ID * @param string $data The session data to write * * @return bool */ abstract protected function saveSession($sessId, $data): bool; }

* * @return void */ public function writeClose() { // The assumption is that we're using PHP's ext/session. // session_write_close() will actually overwrite $_SESSION with an // empty array on completion -- which leads to a mismatch between what // is in the storage object and $_SESSION. To get around this, we // temporarily reset $_SESSION to an array, and then re-link it to // the storage object. // // Additionally, while you _can_ write to $_SESSION following a // session_write_close() operation, no changes made to it will be // flushed to the session handler. As such, we now mark the storage // object isImmutable. $storage = $this->getStorage(); if (! $storage->isImmutable()) { $_SESSION = $storage->toArray(true); session_write_close(); $storage->fromArray($_SESSION); $storage->markImmutable(); } } /** * Attempt to set the session name * * If the session has already been started, or if the name provided fails * validation, an exception will be raised. * * @param string $name * @return SessionManager * @throws Exception\InvalidArgumentException */ public function setName($name) { if ($this->sessionExists()) { throw new Exception\InvalidArgumentException( 'Cannot set session name after a session has already started'

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