Guardado en:
| Autores principales: | , |
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| Formato: | Recurso educativo Open Access |
| Lenguaje: | en |
| Publicado: |
1994
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| Materias: | |
| Acceso en línea: | https://eric.ed.gov/?id=EJ491583 |
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- Best Practices: An Analysis of the Best (and Worst) in Fifty-Two Public Library Reference Transactions. Ross, Catherine Sheldrick Dewdney, Patricia Body Language Graduate Students Higher Education Interviews Library Schools Library Services Listening Skills Public Libraries Reference Services Training Users (Information) Describes a study that focused on users' public library reference service experiences that was carried out by graduate students from the School of Library and Information Science at the University of Western Ontario. Topics addressed include body language; reference interviews; listening skills; familiarity with relevant sources; service orientation; and inservice training. (seven references) (LRW)