Customer-Service Training in Academic Libraries.
Fuente:
ERIC Institute of Education Sciences
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| Autor principal: | |
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| Formato: | Recurso educativo Open Access |
| Lenguaje: | en |
| Publicado: |
1994
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| Materias: | |
| Acceso en línea: | |
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| _version_ | 1867180751293775872 |
|---|---|
| author | Arthur, Gwen |
| author_facet | Arthur, Gwen Arthur, Gwen |
| collection | Education Resources Information Center |
| contents | Customer-Service Training in Academic Libraries. Arthur, Gwen Academic Libraries Administrator Role Higher Education Librarian Attitudes Library Administration Library Personnel Library Services Total Quality Management Training Methods Videotape Recordings Discussion of customer service and Total Quality Management in academic libraries highlights selected customer-service training programs and popular customer-service videos. Topics discussed include utilizing campus resources; staff attitudes; commitment of administrators; and service training issues for academic library managers. (22 references) (LRW) |
| format | Recurso educativo Open Access |
| id | eric_EJ495147 |
| institution | ERIC Institute of Education Sciences |
| language | en |
| publishDate | 1994 |
| record_format | eric |
| spellingShingle | Customer-Service Training in Academic Libraries. Arthur, Gwen Academic Libraries Administrator Role Higher Education Librarian Attitudes Library Administration Library Personnel Library Services Total Quality Management Training Methods Videotape Recordings Customer-Service Training in Academic Libraries. Arthur, Gwen Academic Libraries Administrator Role Higher Education Librarian Attitudes Library Administration Library Personnel Library Services Total Quality Management Training Methods Videotape Recordings Discussion of customer service and Total Quality Management in academic libraries highlights selected customer-service training programs and popular customer-service videos. Topics discussed include utilizing campus resources; staff attitudes; commitment of administrators; and service training issues for academic library managers. (22 references) (LRW) |
| title | Customer-Service Training in Academic Libraries. |
| topic | Academic Libraries Administrator Role Higher Education Librarian Attitudes Library Administration Library Personnel Library Services Total Quality Management Training Methods Videotape Recordings |
| url | https://eric.ed.gov/?id=EJ495147 |