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| Main Author: | |
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| Format: | Recurso educativo Open Access |
| Language: | en |
| Published: |
1994
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| Subjects: | |
| Online Access: | https://eric.ed.gov/?id=EJ495147 |
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Table of Contents:
- Customer-Service Training in Academic Libraries. Arthur, Gwen Academic Libraries Administrator Role Higher Education Librarian Attitudes Library Administration Library Personnel Library Services Total Quality Management Training Methods Videotape Recordings Discussion of customer service and Total Quality Management in academic libraries highlights selected customer-service training programs and popular customer-service videos. Topics discussed include utilizing campus resources; staff attitudes; commitment of administrators; and service training issues for academic library managers. (22 references) (LRW)