Make 'Em Smile: 10 Essentials for Successful Customer Service.
Fuente:
ERIC Institute of Education Sciences
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| Autor principal: | |
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| Formato: | Recurso educativo Open Access |
| Lenguaje: | en |
| Publicado: |
1995
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| Materias: | |
| Acceso en línea: | |
| Etiquetas: |
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| _version_ | 1867180561529831424 |
|---|---|
| author | Todaro, Julie Beth |
| author_facet | Todaro, Julie Beth Todaro, Julie Beth |
| collection | Education Resources Information Center |
| contents | Make 'Em Smile: 10 Essentials for Successful Customer Service. Todaro, Julie Beth Body Language Comparative Analysis Feedback Interpersonal Communication Librarian Attitudes Library Facilities Library Personnel Library Services Policy Reference Services Training User Needs (Information) User Satisfaction (Information) Youth Discusses the applicability of for-profit customer service concepts to nonprofit library public service. Highlights include 10 elements of successful library customer service for children and youth; creating appropriate physical environments; understanding the customer; body language; organizational restrictions on staff; customer feedback; positive communication; and training. A short bibliography is appended. (KRN) |
| format | Recurso educativo Open Access |
| id | eric_EJ496600 |
| institution | ERIC Institute of Education Sciences |
| language | en |
| publishDate | 1995 |
| record_format | eric |
| spellingShingle | Make 'Em Smile: 10 Essentials for Successful Customer Service. Todaro, Julie Beth Body Language Comparative Analysis Feedback Interpersonal Communication Librarian Attitudes Library Facilities Library Personnel Library Services Policy Reference Services Training User Needs (Information) User Satisfaction (Information) Youth Make 'Em Smile: 10 Essentials for Successful Customer Service. Todaro, Julie Beth Body Language Comparative Analysis Feedback Interpersonal Communication Librarian Attitudes Library Facilities Library Personnel Library Services Policy Reference Services Training User Needs (Information) User Satisfaction (Information) Youth Discusses the applicability of for-profit customer service concepts to nonprofit library public service. Highlights include 10 elements of successful library customer service for children and youth; creating appropriate physical environments; understanding the customer; body language; organizational restrictions on staff; customer feedback; positive communication; and training. A short bibliography is appended. (KRN) |
| title | Make 'Em Smile: 10 Essentials for Successful Customer Service. |
| topic | Body Language Comparative Analysis Feedback Interpersonal Communication Librarian Attitudes Library Facilities Library Personnel Library Services Policy Reference Services Training User Needs (Information) User Satisfaction (Information) Youth |
| url | https://eric.ed.gov/?id=EJ496600 |