Make 'Em Smile: 10 Essentials for Successful Customer Service.
Fuente:
ERIC Institute of Education Sciences
Guardado en:
| Autor principal: | Todaro, Julie Beth |
|---|---|
| Formato: | Recurso educativo Open Access |
| Lenguaje: | en |
| Publicado: |
1995
|
| Materias: | |
| Acceso en línea: | |
| Etiquetas: |
Agregar Etiqueta
Sin Etiquetas, Sea el primero en etiquetar este registro!
|
Ejemplares similares
Meeting Academic Needs for Information: A Customer Service Approach
por: Saunders, E. Stewart
Publicado: (2008)
por: Saunders, E. Stewart
Publicado: (2008)
By Any Other Name, They're Still Our Customers.
por: Sandy, John H.
Publicado: (1997)
por: Sandy, John H.
Publicado: (1997)
From the Other Side of the Reference Desk: A Focus Group Study.
por: Massey-Burzio, Virginia
Publicado: (1998)
por: Massey-Burzio, Virginia
Publicado: (1998)
A National Survey of Portable Library Structures: What Works and Why.
por: Akin, Lynn, et al.
Publicado: (1993)
por: Akin, Lynn, et al.
Publicado: (1993)
Customer Service Training for Public Services Staff at Temple University's Central Library System.
por: Arthur, Gwen
Publicado: (1990)
por: Arthur, Gwen
Publicado: (1990)
Ain't Misbehavin': Doin' What Comes Naturally with Teens in Libraries.
por: MacRae, Cathi Dunn
Publicado: (1999)
por: MacRae, Cathi Dunn
Publicado: (1999)
Factors That Influence Reference Success: What Makes Questioners Willing to Return?
por: Durrance, Joan C.
Publicado: (1995)
por: Durrance, Joan C.
Publicado: (1995)
The Customer Is Always Right: What the Business World Can Teach Us about Problem Patrons.
por: Jackson, Rebecca
Publicado: (2002)
por: Jackson, Rebecca
Publicado: (2002)
Surfing in Seattle: What Cyber-Patrons Want.
por: Harvey, Kathy, et al.
Publicado: (1995)
por: Harvey, Kathy, et al.
Publicado: (1995)
Students' Perceived Effectiveness Using the University Library.
por: McCarthy, Cheryl Ann
Publicado: (1995)
por: McCarthy, Cheryl Ann
Publicado: (1995)
Gave 'Em What They Wanted.
por: Pearl, Nancy
Publicado: (1996)
por: Pearl, Nancy
Publicado: (1996)
Quality in Information Services: Do Users and Librarians Differ in Their Expectations?
por: Edwards, Susan, et al.
Publicado: (1995)
por: Edwards, Susan, et al.
Publicado: (1995)
Measuring Perceptual (In) Congruence between Information Service Providers and Users
por: Boyce, Crystal
Publicado: (2017)
por: Boyce, Crystal
Publicado: (2017)
Size Matters: The Debate over Reference Desk Height.
por: Warnement, Mary
Publicado: (2003)
por: Warnement, Mary
Publicado: (2003)
Anger in the Library: Defusing Angry Patrons at the Reference Desk (and Elsewhere).
por: Rubin, Rhea Joyce
Publicado: (1990)
por: Rubin, Rhea Joyce
Publicado: (1990)
Integration of an Online Search Service into the Reference Department.
por: Belanger, Sandra E., et al.
Publicado: (1986)
por: Belanger, Sandra E., et al.
Publicado: (1986)
Mapping Your Digital Community in Five Steps
por: Huwe, Terence K.
Publicado: (2010)
por: Huwe, Terence K.
Publicado: (2010)
Preparing Staff To Serve Patrons with Disabilities. A How-To-Do-It Manual. How-To-Do-It Manuals for Librarians, Number 57.
por: Deines-Jones, Courtney, et al.
Publicado: (1995)
por: Deines-Jones, Courtney, et al.
Publicado: (1995)
Putting "Service" into Library Staff Training: A Library Manager's Training Guide. LAMA Occasional Papers Series. A Patron-Centered Guide.
por: Bessler, Joanne M.
Publicado: (1994)
por: Bessler, Joanne M.
Publicado: (1994)
Satisfaction Formation Processes in Library Users: Understanding Multisource Effects
por: Shi, Xi, et al.
Publicado: (2004)
por: Shi, Xi, et al.
Publicado: (2004)
The Reference Interview as a Creative Art. Second Edition.
por: Jennerich, Elaine Z., et al.
Publicado: (1997)
por: Jennerich, Elaine Z., et al.
Publicado: (1997)
Which Way Do You Want To Serve Your Customers?
por: Gupta, Dinesh K., et al.
Publicado: (2002)
por: Gupta, Dinesh K., et al.
Publicado: (2002)
Measuring Customer Satisfaction and Quality of Service in Special Libraries.
por: White, Marilyn Domas, et al.
Publicado: (1994)
por: White, Marilyn Domas, et al.
Publicado: (1994)
Cultural Literacy and Reference Service.
por: D'Aniello, Charles A.
Publicado: (1989)
por: D'Aniello, Charles A.
Publicado: (1989)
Three Questions: Information Professionals Tackle Timely Problems.
Publicado: (2002)
Publicado: (2002)
Make 'Em Laugh: A Different Approach to Library Orientation.
por: Liebman, Roy
Publicado: (1980)
por: Liebman, Roy
Publicado: (1980)
Problems with Promoting Use of Microform Documents.
por: Sinkule, Karen
Publicado: (1986)
por: Sinkule, Karen
Publicado: (1986)
Public Services Study. Final Report.
por: Snowhill, Lucia, et al.
Publicado: (1986)
por: Snowhill, Lucia, et al.
Publicado: (1986)
Evaluation of the Role of the State Library of Florida in Youth Services. Executive Summary.
por: Johnson, Debra Wilcox
Publicado: (1995)
por: Johnson, Debra Wilcox
Publicado: (1995)
The Importance of User-Centered Design: Exploring Findings and Methods
por: Lack, Rosalie
Publicado: (2006)
por: Lack, Rosalie
Publicado: (2006)
Patron Use of and Satisfaction with Services of the Ferndale Public Library, 1997-1998: A Survey. Final Report.
Publicado: (1998)
Publicado: (1998)
Marketing through Usability.
por: Morgan, Eric Lease
Publicado: (1999)
por: Morgan, Eric Lease
Publicado: (1999)
After 3:00 p.m.: Where Have All the Students and Their Questions Gone? Children's Use of Public Libraries To Meet Their Information Needs.
por: Bolin, Nancy, et al.
Publicado: (2000)
por: Bolin, Nancy, et al.
Publicado: (2000)
Applying GRA and QFD to Improve Library Service Quality
por: Chen, Yen-Ting, et al.
Publicado: (2011)
por: Chen, Yen-Ting, et al.
Publicado: (2011)
Identify Your Brand, Before You Market.
por: Claggett, Laura
Publicado: (2002)
por: Claggett, Laura
Publicado: (2002)
Needs Assessment Program, the University of Tennessee, Knoxville Libraries 1993/94.
por: Bush, Earl, et al.
Publicado: (1994)
por: Bush, Earl, et al.
Publicado: (1994)
Anticipatory Reference Service: The Way of the Future?
por: Stevens, Norman
Publicado: (1993)
por: Stevens, Norman
Publicado: (1993)
Live Reference: Too Much, Too Fast?
por: Janes, Joe
Publicado: (2002)
por: Janes, Joe
Publicado: (2002)
Users' Hierarchical Perspectives on Library Service Quality: A "LibQUAL+" Study.
por: Cook, Colleen, et al.
Publicado: (2001)
por: Cook, Colleen, et al.
Publicado: (2001)
Reference Transaction and End Product as Viewed by the Patron.
por: Vathis, Alma Christine
Publicado: (1983)
por: Vathis, Alma Christine
Publicado: (1983)
Ejemplares similares
-
Meeting Academic Needs for Information: A Customer Service Approach
por: Saunders, E. Stewart
Publicado: (2008) -
By Any Other Name, They're Still Our Customers.
por: Sandy, John H.
Publicado: (1997) -
From the Other Side of the Reference Desk: A Focus Group Study.
por: Massey-Burzio, Virginia
Publicado: (1998) -
A National Survey of Portable Library Structures: What Works and Why.
por: Akin, Lynn, et al.
Publicado: (1993) -
Customer Service Training for Public Services Staff at Temple University's Central Library System.
por: Arthur, Gwen
Publicado: (1990)