Cover Image

Make 'Em Smile: 10 Essentials for Successful Customer Service.

Fuente: ERIC Institute of Education Sciences

Saved in:

Bibliographic Details
Main Author:	Todaro, Julie Beth
Format:	Recurso educativo Open Access
Language:	en
Published:	1995
Subjects:	Body Language Comparative Analysis Feedback Interpersonal Communication Librarian Attitudes Library Facilities Library Personnel Library Services Policy Reference Services Training User Needs (Information) User Satisfaction (Information) Youth
Online Access:	Acceder al recurso
Tags:	Add Tag No Tags, Be the first to tag this record!

Similar Items

Meeting Academic Needs for Information: A Customer Service Approach
by: Saunders, E. Stewart
Published: (2008)

By Any Other Name, They're Still Our Customers.
by: Sandy, John H.
Published: (1997)

From the Other Side of the Reference Desk: A Focus Group Study.
by: Massey-Burzio, Virginia
Published: (1998)

A National Survey of Portable Library Structures: What Works and Why.
by: Akin, Lynn, et al.
Published: (1993)

Customer Service Training for Public Services Staff at Temple University's Central Library System.
by: Arthur, Gwen
Published: (1990)

Ain't Misbehavin': Doin' What Comes Naturally with Teens in Libraries.
by: MacRae, Cathi Dunn
Published: (1999)

Factors That Influence Reference Success: What Makes Questioners Willing to Return?
by: Durrance, Joan C.
Published: (1995)

The Customer Is Always Right: What the Business World Can Teach Us about Problem Patrons.
by: Jackson, Rebecca
Published: (2002)

Surfing in Seattle: What Cyber-Patrons Want.
by: Harvey, Kathy, et al.
Published: (1995)

Students' Perceived Effectiveness Using the University Library.
by: McCarthy, Cheryl Ann
Published: (1995)

Gave 'Em What They Wanted.
by: Pearl, Nancy
Published: (1996)

Quality in Information Services: Do Users and Librarians Differ in Their Expectations?
by: Edwards, Susan, et al.
Published: (1995)

Measuring Perceptual (In) Congruence between Information Service Providers and Users
by: Boyce, Crystal
Published: (2017)

Size Matters: The Debate over Reference Desk Height.
by: Warnement, Mary
Published: (2003)

Anger in the Library: Defusing Angry Patrons at the Reference Desk (and Elsewhere).
by: Rubin, Rhea Joyce
Published: (1990)

Integration of an Online Search Service into the Reference Department.
by: Belanger, Sandra E., et al.
Published: (1986)

Mapping Your Digital Community in Five Steps
by: Huwe, Terence K.
Published: (2010)

Preparing Staff To Serve Patrons with Disabilities. A How-To-Do-It Manual. How-To-Do-It Manuals for Librarians, Number 57.
by: Deines-Jones, Courtney, et al.
Published: (1995)

Putting "Service" into Library Staff Training: A Library Manager's Training Guide. LAMA Occasional Papers Series. A Patron-Centered Guide.
by: Bessler, Joanne M.
Published: (1994)

Satisfaction Formation Processes in Library Users: Understanding Multisource Effects
by: Shi, Xi, et al.
Published: (2004)

The Reference Interview as a Creative Art. Second Edition.
by: Jennerich, Elaine Z., et al.
Published: (1997)

Which Way Do You Want To Serve Your Customers?
by: Gupta, Dinesh K., et al.
Published: (2002)

Measuring Customer Satisfaction and Quality of Service in Special Libraries.
by: White, Marilyn Domas, et al.
Published: (1994)

Cultural Literacy and Reference Service.
by: D'Aniello, Charles A.
Published: (1989)

Three Questions: Information Professionals Tackle Timely Problems.
Published: (2002)

Make 'Em Laugh: A Different Approach to Library Orientation.
by: Liebman, Roy
Published: (1980)

Problems with Promoting Use of Microform Documents.
by: Sinkule, Karen
Published: (1986)

Public Services Study. Final Report.
by: Snowhill, Lucia, et al.
Published: (1986)

Evaluation of the Role of the State Library of Florida in Youth Services. Executive Summary.
by: Johnson, Debra Wilcox
Published: (1995)

The Importance of User-Centered Design: Exploring Findings and Methods
by: Lack, Rosalie
Published: (2006)

Patron Use of and Satisfaction with Services of the Ferndale Public Library, 1997-1998: A Survey. Final Report.
Published: (1998)

Marketing through Usability.
by: Morgan, Eric Lease
Published: (1999)

After 3:00 p.m.: Where Have All the Students and Their Questions Gone? Children's Use of Public Libraries To Meet Their Information Needs.
by: Bolin, Nancy, et al.
Published: (2000)

Applying GRA and QFD to Improve Library Service Quality
by: Chen, Yen-Ting, et al.
Published: (2011)

Identify Your Brand, Before You Market.
by: Claggett, Laura
Published: (2002)

Needs Assessment Program, the University of Tennessee, Knoxville Libraries 1993/94.
by: Bush, Earl, et al.
Published: (1994)

Anticipatory Reference Service: The Way of the Future?
by: Stevens, Norman
Published: (1993)

Live Reference: Too Much, Too Fast?
by: Janes, Joe
Published: (2002)

Users' Hierarchical Perspectives on Library Service Quality: A "LibQUAL+" Study.
by: Cook, Colleen, et al.
Published: (2001)

Reference Transaction and End Product as Viewed by the Patron.
by: Vathis, Alma Christine
Published: (1983)