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| Main Author: | |
|---|---|
| Format: | Recurso educativo Open Access |
| Language: | en |
| Published: |
1995
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| Subjects: | |
| Online Access: | https://eric.ed.gov/?id=EJ496600 |
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Table of Contents:
- Make 'Em Smile: 10 Essentials for Successful Customer Service. Todaro, Julie Beth Body Language Comparative Analysis Feedback Interpersonal Communication Librarian Attitudes Library Facilities Library Personnel Library Services Policy Reference Services Training User Needs (Information) User Satisfaction (Information) Youth Discusses the applicability of for-profit customer service concepts to nonprofit library public service. Highlights include 10 elements of successful library customer service for children and youth; creating appropriate physical environments; understanding the customer; body language; organizational restrictions on staff; customer feedback; positive communication; and training. A short bibliography is appended. (KRN)